ANSWER YOUR COMMUNITY’S CALLS PROMPTLY AND PROFESSIONALLY, WITHOUT EVEN BEING IN THE OFFICE
CUSTOM VOICE MESSAGING FOR RESIDENTIAL PROPERTY MANAGERS
It’s the conundrum of residential management – if your leasing agents are doing a great job, they’ll find themselves spending more time touring available units than hanging around the office, waiting for the phone to ring, but that means that calls from your current and prospective tenants are going to voicemail. Allowing messages to pile up creates more work for your busy staff and creates frustration for callers seeking basic information regarding your apartment community or residential listings.
WHY NOT PROVIDE YOUR PROSPECTIVE RESIDENTS WITH THE INFORMATION THEY NEED – THE FIRST TIME – WITH CUSTOMIZED VOICE MESSAGING?
You’ll save future tenants time, alleviate frustration, and eliminate the burden of unnecessary follow-up. With customized voice messaging services, your calls will be answered promptly and professionally, every time – regardless of whether or not your leasing staff are currently at their desks – giving them the freedom to step out and tour whenever a prospective resident requires their personal attention.
Customized voice messaging offers a flexible and versatile solution to many of the challenges experienced by apartment communities and residential property managers. Your incoming messages can be tailored to meet your unique needs, presenting the most important and relevant information regarding your apartment community or residential listings. You can choose to provide just the basics, such as your hours of operation and open house dates, or provide in-depth details such as pricing, square footage, availability or leasing specials.
By providing your detailed property information via pre-recorded message, you’ll ensure that each caller receives accurate, consistent and up-to-date information regarding your community, specials or listings – each and every time. This can help you avoid leasing mistakes or allegations of unfairness and mitigate liability, while ensuring compliance with all local, state and federal Fair Housing regulations.
Incoming voice messaging service also makes it easy to direct callers to the appropriate staff, so those calling regarding maintenance issues or property emergencies won’t lose precious time waiting for your administrative staff to receive their messages and pass them on to your maintenance team or courtesy patrol. Voice messaging services are also available 24 hours a day, and can be customized to include after-hours information, as well as promotional and seasonal messages, for your convenience.
Advancements in digital messaging allow you to utilize these services, without the purchase of any additional equipment or expensive devices. Your messages are simple to program, update and adjust so your staff can easily make changes or updates as needed. You’ll avoid the embarrassment of unprofessional, outdated and inaccurate messaging and keep your residential services running smoothly.
Remember – every call is an opportunity to connect with your prospective residents. Whether you’re sharing the latest leasing special, providing basic property information or inviting prospectives to visit during your office hours, Mood Media can help you transform your voice messaging into a powerful part of your residential experience.
To find out more about how customized voice messaging services can help you streamline your leasing process, boost your closing ratio and improve resident relationships, contact the experts at Mood Media, today