:RESEARCH & REPORTS

DISCOVER MOOD MEDIA’S STUDIES

MUSIC WHERE WE DON’T EXPECT IT

Far from stereotypes, music can help guarantee confidential conversations within more traditionally “serious” sectors!

THE STATE OF BRICK AND MORTAR 2017

What do consumers around the world consider a great customer experience?

THE EVOLUTION OF THE IN-STORE CUSTOMER EXPERIENCE

Understanding the retail innovations that represent key milestones to improve customer experience and anticipate what the store of the future will look like.

SHOPPING WITH EMOTION
IN PARTNERSHIP WITH RETAIL WEEK

The key learning? When you change the mood, you change the outcome.

MUSIC WHERE WE DON’T EXPECT IT

Mood Media piloted a study about the power of music in businesses, evaluating the impact on site music has on Customer Experience across a variety of brick-and-mortar locations, including sectors deemed more serious, such as banking.

THE STATE OF BRICK & MORTAR

Mood Media recently conducted a quantitative study with over 11,000 consumers in 9 countries around the globe to better understand the evolution of in-store Customer Experience.

THE EVOLUTION OF THE IN-STORE CUSTOMER EXPERIENCE 

Split in eight historical periods over three centuries, this unprecedented study identifies and observes different aspects of the customer experience in each era and ultimately anticipates what the store of the future will look like.

SHOPPING WITH EMOTION

From 17 in-depth interviews with senior retail executives and a bespoke survey of 2,000 consumers, Mood and Retail Week explore the impact of sensory marketing on the in-store customer experience.